1、 There are many possible reasons of undeliverable shipments, including but not limited to unsuccessful shipment delivery within 3 days, or shipment rejected by consignee. The possible reasons will be wrong shipment information, e.g. incorrect phone number or incorrect consignee address, Undeliverable shipment, if sent to our There are many possible reasons of undeliverable shipments, including but not limited to unsuccessful shipment delivery within 3 days, or shipment rejected by consignee. The possible reasons will be wrong shipment information, e.g. incorrect phone number or incorrect consignee address, Undeliverable shipment, if sent to our Terms and Conditions originally, will be returned to the same branch. Please contact the courier of original service branch to re-deliver or ger back the parcel.
2、 Yes, you can sure have you receipt or invoice. Please note that the receipt or tax invoice can be issued at the Service Branch where the service took place. Please take along with your waybill to get your tax invoice.
3、 If you are an individual shipper, our courier will return a copy of consignment note for your record. Afterwards, you may track the shipment status from the consignment number stated on the consignment note. If you're business customers, you can check your KA Service account or PDF in your message by us. Any issues with your waybill, please contact us.
4、 Opening hours are 9:00 am to 5:00 p.m. Monday to Sunday (we deliver your parcels all the year around including weekends and national holidays). However, you can pre-book delivery service, our couriers will pick up your parcels within regular business hours. When schedule a pick up,Flash Express App or please provide us with delivery information by calling us (02)168-2111, booking on our site.
5、 If a consignee is out and the place is closed when our courier attempts to deliver, we can be given authorization by you (consignee)to leave the shipment to your family, friends, neighbors... Or you can reschedule the delivery at the time when you're free. If we arrive at a location and it is closed, we will call for further instructions. We can hold the delivery for a 2nd delivery attempt or return it back if we can't contact the consignee. Please refer to our Terms and Conditions.
6、 If our courier arrives and the pickup will not be ready, we will contact the customer for instructions. We can either come back when the delivery is ready and there will be no charge for no pick up on the order. There is no charge If the customer requests the driver to wait.
7、 Parcels are usually delivered within 1-3 days depending on the origins and destinations of the shipment.Orders within the same province normally take 1-2 days (including weekends and national holiday) to arrive after being shipped. Interprovincial parcels normally take 2-3 days to arrive after being shipped. If you do not receive your package wit5 days, please contact us.Please allow 24 hours for your tracking info to update once your parcels are shipped.
8、 Currently, we have no Next Day service. But parcels within the same province normally take 1-2 days (including weekends and national holiday) to arrive after being shipped. We've been ready for Next Day and Same Day Service in near future to meet all our customers' demand.
9、 Sure, you can get the delivery over the weekends. Flash Express is the first delivery company who can send delivery over the weekends. We can deliver your parcels all over the year around including weekends and national holiday.
10、 Currently, we have no Same Day delivery service, but parcels within the same province normally take 1-2 days (including weekends and national holiday) to arrive after being shipped. We've been ready for Same Day and Next Day Service in near future to meet all our customers' demand.
11、 Sure, we can delivery your parcels on Saturdays and Sundays. Flash Express is the first Thailand express company who can send packages over weekends and national holiday. Deliveries are typically between 9:00 am and 5: pm. 11、 Flash Express can also collect your parcels over weekends. You can schedule a pick with our online booking service or call us: (02)168-2111.
12、 You really don't have to go far to send your package, scheduling a pickup service with Flash Express will be the best choice. Just keep your packages at home or take them to your workplace if you wish and have them collected by our courier. 12、 We can even collect your packages on behalf of you from another physical address, just place an order on our site and input the sender address. 12、 If you don't want pickup service, you can also find the nearest Flash Express branch to send your parcel. Find out where your nearest Flash Express branch is to send your package out.
13、 Yes, we do offer free door to door delivery service with pick-up service included. You can book a collection service through our delivery app, online shipping tool or call us (02) 168-2111 to schedule a pickup.Our courier will collect your shipment and provide door-to-door service after you placed the order. 13、 Our courier will collect your shipment and provide door-to-door service after you placed the order.
14、 Yes, we do, many of our customers are from markets, supermarkets, small and medium-sized shop owners. 14、 We can meet each and every shop or business owners with their parcel delivery needs and do offer shops or companies that have numerous parcels per week a discounted parcel delivery rate compared to customers who send fewer parcels. 14、 We hav0e KA Service System that can help shops with multiple parcels delivery. Our API integration will automatically pass your orders data to our booking system, then courier collection will be arranged. You don't have to put in all the details again. 14、 Our job is to allow you to concentrate on the jobs you're good at and spend less time on the ones you just don't want to think about. Whatever stage your business is at, or whatever size your shop is, we always have a service that can help you save a lot of time and money.
15、 Consignees may contact our Customer Service or call us (02)168-2111 to request for the postponement, given that the new delivery date is within 3 working days from the original delivery date.
16、 Shippers can request the change at the Parcel Branch or call our customer service (02)168-2111 before the shipment. Once the shipment has been sent out, the consignment delivery information cannot be changed. Please contact our customer service if you need any help.
17、 As we have a record of every shipment's estimated delivery date, we also have the reason of delay record in our system. You may track the shipment status on our website or contact (02)168-2111 to inquire the order status.
18、 Usually, we deliver your parcel in 1-3 days. The shipment from same city sent before the cut-off time will be delivered to the destination on the next day (including weekends and national holidays). The trans-provincial shipment will be delivered in 2 days (including weekends and national holidays). The shipment to remote areas will be 2-3 days according to the destination you choose.
19、 If you are an online customer, you can check the order status online and in most cases the name of the person who signed will be visible, in the rare case that the proof of delivery is not available online please call our customer service: (02)168-2111 and we will be pleased to message or email a copy of the waybill.
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